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The Better Business Bureau (BBB) is committed to maintaining your confidence and trust, and accordingly maintains the following privacy policy to protect personal information you provide online.
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BBB's Commitment to Online Security
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Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information. Billing information is encrypted whenever transmitted or received online. Personal information is used by staff, volunteers and other designated personnel. All BBB agents and contractors with access to personal information obtained on the BBB web site will also abide by this policy.
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Personal Information that BBB May Collect Online
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The BBB collects the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers, billing information, and complaint information. The BBB may also collect business information from sole proprietorships that apply for membership or program participation, some of which might constitute personal information, as well as personal information from individuals acting solely in their business capacity.
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The BBB will not knowingly collect or maintain information from those actually known to be under the age of 13, and no part of our site is structured to attract anyone under the age of 13.
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How BBB May Use Personal Information Collected Online
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The BBB will not use your personal information other than for the purpose for which it was submitted without your consent. We use personal information to reply to inquiries, handle complaints, develop business reliability reports, and to warn the public about questionable business practices. We also process business and billing requests related to program participation. At certain points where personal information is collected on our site, there may be a box where you may indicate you would like to be on a list to receive information about other BBB programs and services and about ways to support the BBB and its Foundation. At any time you can add or remove your name from our mailing list by contacting us at
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How Your Information May Be Shared
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We will also release information
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We will also release personal information to appropriate parties under the following circumstances:
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- Where release is required by law (for example, a subpoena) or regulation, or is requested by a government agency conducting an investigation;
- Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices;
- Where warranted by a company's failure to participate in the BBB's advertising self-regulatory process; or
- Where your communication suggests possible harm to others.
- From time to time, the BBB may send communications to accredited businesses from third parties with whom we have an affinity program. Accredited businesses may opt out of these communications by contacting the BBB Webmaster.
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Help Us Keep Your Personal Information Accurate
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If your personal information changes, please e-mail us at
with the new information, and, if appropriate, we will change your records. Let us also know the department or BBB program that led to your submission of personal information so we may efficiently locate your information.
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Computer Tracking and Cookies
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Our web site is not set up to track, collect or distribute personal information not entered by its visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.
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A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. The BBB uses non-identifying cookies to provide easier site navigation and access to forms. You can still use the BBB site if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.
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Problems
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If you have a complaint about the BBB's compliance with this privacy policy, you may contact us at
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If we are unable to resolve your complaint to your satisfaction, you may elect to proceed with the BBBOnLine's Privacy Policy Review Service by using our Complaint Form.
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